Great mobile handset – shame about the connectivity software

This content is 20 years old. I don't routinely update old blog posts as they are only intended to represent a view at a particular point in time. Please be warned that the information here may be out of date.

Notwithstanding the fact that last month I wrote about how I’d finally found a use for a camera phone, my preferred feature list for a mobile handset is quite simple:

Other features I might use are a loudspeaker (handsfree) mode and GPRS; but whilst camera, FM radio, and even MP3 player are nice to haves, they are by no means essential. As for smartphones, I have a Nokia 6600 but I’ve barely scratched the surface on its capabilities (mostly because I’m scared of running up huge bandwidth usage costs on my personal account).

For a long time now, the standard handset given out to most corporate users in the UK has been the Nokia 6310i. For a while it was the Nokia 6810, but my new work phone is a Nokia 6021 and I love it!

Nokia 6021

Meeting all of my ‘A list’ criteria above, the 6021 is the perfect phone for me but I had some fun and games trying to get it to synchronise my contact details with Microsoft Outlook. Once I worked out how to turn on the Bluetooth functionality within my Fujitsu Siemens Lifebook S7010D, I could get the phone to communicate with the PC via Bluetooth, but although the Nokia PC Suite (v6.5.12) seemed to detect the phone, I couldn’t get the Nokia PC Sync utility to recognise the Bluetooth connection.

After spending ages creating and breaking down Bluetooth pairings between the phone and my laptop, I finally gave up, remembering that I had the same issue with my 6310i too and that IrDA seemed to work every time. Sure enough, an IrDA connection did the trick but the whole point about a Bluetooth-enabled phone is that I can synchronise my phone and my laptop without having to activate IrDA and set up a line of sight connection.

Come on Nokia – you’ve produced a great phone – now how about some decent connectivity software to go with it…

Using a mobile phone to help out in a crisis – with ICE

This content is 20 years old. I don't routinely update old blog posts as they are only intended to represent a view at a particular point in time. Please be warned that the information here may be out of date.

I’ve received this from a couple of sources and it seems to be both genuine and a really good idea. Since last Thursday’s attacks in London, this campaign has gained a lot of momentum and many people will already have received e-mail about this but just in case you haven’t seen it, then I’m sending it to your feed reader!

In Case of Emergency - ICEThe East Anglian Ambulance NHS Trust have launched a national “In Case of Emergency” (ICE) campaign. The idea is that you store the word “ICE” in your mobile phone address book, along with the number of the person you would wish to be contacted in case of emergency.

In an emergency situation ambulance and hospital staff will then be able to quickly find out who your next of kin are and be able to contact them. It’s so simple that everyone can do it.

For more than one contact name, multiple ICEs can be defined (ICE1, ICE2, ICE3, etc.).

Quoting from the original ICE press release:

“A Cambridge-based paramedic has launched a national campaign with Vodafone to encourage people to store emergency contact details in their mobile phones.

Bob Brotchie, a clinical team leader for the East Anglian Ambulance NHS Trust, hatched the plan last year after struggling to get contact details from shocked or injured patients.

By entering the acronym ICE – for In Case of Emergency – into the mobile’s phone book, users can log the name and number of someone who should be contacted in an emergency.

The idea follows research carried out by Vodafone that shows more than 75 per cent of people carry no details of who they would like telephoned following a serious accident.

Bob, 41, who has been a paramedic for 13 years, said: ‘I was reflecting on some of the calls I’ve attended at the roadside where I had to look through the mobile phone contacts struggling for information on a shocked or injured person. It’s difficult to know who to call. Someone might have ‘mum’ in their phone book but that doesn’t mean they’d want them contacted in an emergency. Almost everyone carries a mobile phone now, and with ICE we’d know immediately who to contact and what number to ring. The person may even know of their medical history.'”

More information is available at the ICE – In Case of Emergency website.

The mobile networks didn’t collapse

This content is 20 years old. I don't routinely update old blog posts as they are only intended to represent a view at a particular point in time. Please be warned that the information here may be out of date.

Following yesterday’s atrocities in London, it was widely reported that the mobile phone networks collapsed under the strain of those caught up in the chaos trying to contact their friends, family, work colleagues and vice versa.

In a statement from Vodafone yesterday lunchtime:

“The news networks have been reporting that Vodafone have shut down the network to ordinary users in the London area because of the incidents reported this morning. This is NOT the case, although customers will be experiencing severe congestion in the London area. However, [The Metropolitan Police] have asked us to invoke [ACcess Over Load Control (ACOLC), which restricts the network to emergency services only] in one base station in the Kings cross area, and this should be switched on imminently.”

Anyone worried about relatives or friends they have not heard from is advised to contact a special police hotline on +44 (0)870 156 6344.

Crazy ringtones – could skins for smartphones be the next big thing?

This content is 20 years old. I don't routinely update old blog posts as they are only intended to represent a view at a particular point in time. Please be warned that the information here may be out of date.

It had to happen – with music single sales falling and downloads incorporated into the official UK music charts (since 17 April 2005) one day a ringtone-derived music single (the inevitable evolution of a music single-derived ringtone) would outsell a major music act. Keni was outraged to hear the crazy frog ringtone on my phone today (and no, I didn’t buy it – my brother sent it to me via Bluetooth) but I’m amazed at just how much attention the crazy frog has generated, seeing as it all started off as a Swedish student imitating his mate’s two-stroke scooter (hmm… I do something like that with my son in the shopping trolley as we whizz ’round Tesco…).

What seems particularly strange is how people are petitioning to get this off our airwaves (even complaining to the UK advertising standards agency) – surely if a company has enough money to pay for this level of advertising (and if you’re going to make £10m from selling a single ringtone, that should be plenty), then let them do it – even the “no advertising here” BBC runs ads on its World Service and in the RHS Chelsea Flower Show coverage Alan Titchmarsh regularly mentions that the event is “supported by Merrill Lynch” (there goes the last of my street cred’).

The ringtone download market is growing at a phenomenal rate and according to The Independent, the typical £3 cost of a realtone is divided up as follows:

  • Music publishers 32p.
  • Content aggregators and distributors 64p.
  • Mobile operators 75p.
  • Record labels £1.29.

I was interested to hear Keni comment today that with the launch of the Windows Mobile 5.0 platform (formerly codenamed Magneto), the market for skins to customise smartphones could potentially be as large as the ringtone market (especially with the convergence of consumer-focused mobile phones and digital music players). We’ll have to see if that prediction comes true, but in the meantime I have to confess that I quite like the crazy frog… and the Nokia tune has been driving me mad for the last ten years.

The new face of spam

This content is 20 years old. I don't routinely update old blog posts as they are only intended to represent a view at a particular point in time. Please be warned that the information here may be out of date.

We are all used to spam arriving in our e-mail inboxes, but now the problem is spreading to other communications methods.

Research by Wireless Services Corporation shows almost half of the mobile phone text messages received in the US are spam, compared with 18% a year ago. Another problem is the growing menace of spam over instant messaging (spim), with Meta Group reporting 28% of instant messaging users hit by spim.

Meanwhile, IT managers are turning to new methods of trapping e-mail-born spam at the network edge. According to e-mail security provider Postini, 88% of e-mail is spam and Symantec reports 70% (their Brightmail Antispam product is used by ASPs such as MessageLabs) with 80% from overseas, particularly China and Russia. Appliance servers are now available that claim to trap “dark traffic” such as unwanted inbound SMTP traffic, directory harvest and e-mail denial of service (DoS) attacks, malformed and invalid recipient addresses.

Last month, Microsoft acquired Sybari and according to IT Week, the Sybari tools are likely to be offered as a plug in for the virus-scanning API in Exchange Server 2003 service pack 1, as well as part of Microsoft’s plans to offer edge services in forthcoming Exchange Server releases, including Sender ID e-mail authentication in Exchange Server service pack 2, IP safe lists, and a requirement for senders to solve a computational puzzle for each e-mail sent, increasing overheads for spammers (and unfortunately for the rest of us too).

Some industry commentators criticise the use of filtering products, citing examples of blocked legitimate e-mail. Sadly this will always be the case (one of my wife’s potential customers once claimed that her domain name pr-co.co.uk is invalid, blocking all addresses containing hyphens) and many of my clients (wisely, if in a somewhat draconian style in some cases) block various attachment types. A few weeks back, even a reply which I sent to a request for assistance left on this blog was picked up as spam. There will always be a trade off between false positives and a small amount of spam getting through – what is needed is for a real person to double check the filtered e-mail, combined with an overall increase in the use of digitally signed e-mail.

Links

Practical measures for combating spam (MessageLabs)

Sending SMS messages from within Outlook

This content is 20 years old. I don't routinely update old blog posts as they are only intended to represent a view at a particular point in time. Please be warned that the information here may be out of date.

A couple of months back, my colleague James Simmonds wrote about a free Microsoft Office SMS Add-in (MOSA) which allows the sending (but not receipt) of text messages from within the Outlook 2003 client (in this context, SMS is Short Message Service – not Systems Management Server). I finally downloaded MOSA this afternoon and it looks good.

MOSA can only send messages using a GSM mobile handset that supports the Protocol Description Unit (PDU) standard. Initially, I attempted to send a message using a standard modem (without success – generating a “the modem does not support messages in PDU format” message) but once I paired my notebook PC with a Nokia 6310i via Bluetooth, everything jumped into life.

For anyone wondering (as I was), what exactly the PDU format is, I found some further information about SMS and the PDU format as well as a PDU string analyser and converter.