Over the last few weeks, I’ve been redeveloping the garden at home and the whole experience has made me reflect on the way that IT projects are often delivered…
Who’s been developing the garden?
Well, when I say “I’ve”, that may be pushing it slightly… I paid other people to do significant chunks of it but that’s the first similarity. I started work and quickly realised that it would a) take me a long time and b) involve the use of tools and machinery that I don’t have so I needed to engage specialist assistance.
This is just like my customers who have something in mind that aligns with their strategic goals and objectives but they lack the resources or experience and so look externally for assistance.
Getting some quotes
Having decided that I needed help, the next step was to get some idea of what it might cost. After speaking to a selection of potential contractors, I knew that my budget was hopelessly optimistic and I’d either need to scale the plans back or dig deeper into my pockets.
Again, just as in my professional world, everyone has their idea of what something might cost but sometimes that’s just not realistic.
How quickly can we start?
Having agreed on a price and a scope, the next question was how soon? Actually, for me this was pretty good: 2 weeks to start and it should take about 2 weeks. Great. Let’s do this.
In my professional life, I come across procurement periods that can run for months but then the project must happen right now. It’s not realistic to expect a professional services company to have people waiting around for your order (if they do, then maybe ask why). Expect to take a few weeks to engage.
The flurry of activity
The big day came. My drive was filled up with a skip and several tons of aggregate, sand and cement. Materials came and went. People were on site. Earth was moved. Things happened.
It always feels good when something becomes real. Progress on any project is good, especially after waiting a while to get going. But don’t expect a smooth ride the whole way…
The first sprint delivered
Whilst my family took a break, work continued at home. Drainage was installed, wooden sleepers were built up into steps and walls and a stone patio was laid.
That sounds like a successful first sprint. Step one completed, demonstrable progress and a milestone payment due.
Slippage
But hang on, we’re already 9 days into a 2-week project and there are still many items on the backlog. The weather had either been too wet or too hot. And there were delays from the skip hire company that led to inefficiencies in removing materials from the site. We were making progress but the timeline (and so the budget) was starting to slip
Many projects will have unforeseen issues. That’s life. Managing them is what makes the difference. And the key to that is communication between client and supplier.
Scope creep
What about the electrics? I had already spotted that they were missing from the quote but there was armoured cabling to be buried before the garden was completed. And that meant bringing in another contractor. Thankfully, he had worked with the landscaping team before, so he could fit around them without delay (at least for the first fix).
More contractors mean dependencies. Even when teams have worked together previously, there will be some complications to work out. Again, good project management helps.
When will this end? And what about the budget?
Sprint 2 was more of a jog. There was still earth to move, a pergola to be built, a concrete base for my “man cave” to be poured and turf to be laid. Time was ticking – the gap I’d left between the landscaping and the project work packages I was due to deliver myself (log cabin construction, garden furniture arrival) was shrinking – and with work taking place on a time and materials basis the budget was stretched.
Time for a meeting. Let’s agree what’s still left to do and how long it will take, lock down the budget and push towards completion.
I have to admit this was frustrating. But I’ve seen it in my world of IT too. Want a fixed price? Be prepared to pay more as the risk taken on by the organisation delivering the work needs to be factored in. Time and materials can work both ways (finish early, pay less – or to project over-runs) and after a while, patience will wear thin. Again, communication is key. Establish what’s left to do in the agreed scope, nail down the timescales and push for completion.
And as for the other work packages, very few projects exist in isolation. There’s nearly always an entire programme of works to deliver to meet the stated goals/objectives. Some realism is required about how dependencies will align because if you expect the various work packages to run on from each other, you should be prepared for the occasional disappointment.
Phase 1 complete
Three and a bit weeks after work started, phase 1 was complete. And it looked great. All the pain was worthwhile. Just in time to start construction of the log cabin on that base.
60% over time, 7% over budget. Not wonderful stats but also not atypical.
Postscript: Phase 2 delayed
The log cabin arrived on time but was damaged on delivery. And it would take 2 weeks for a replacement roof apex to be manufactured and shipped. With most of the materials on-site though, it needed to be built as far as it could be and then wrapped up to protect it from the elements.
Hopefully this will keep the #ManCave dry for a couple of weeks until I can get the roof on… though the cardboard roof and tarpaulin cover on my “shack” may be lowering the tone of the neighbourhood a little! pic.twitter.com/UXahLdNWOH
— Mark Wilson ???? (@markwilsonit) September 8, 2019
Sometimes, even the best planning can come undone. Supplier contracts might help with speedy resolution of issues but sometimes there’s nothing to be done except to sit and wait…